Refund policy

Return, Refund & Exchange Policy

At Noor-e Awadh Chikankari, every piece is thoughtfully handcrafted with care and attention to detail. We hope you love your purchase, but if you need assistance with an exchange or receive a defective item, we're here to help.

🔄 Exchange Policy

We offer exchanges on eligible products within 7 days from the date of delivery.

Products are eligible for exchange if:

  • The item is unused, unwashed, unworn, unaltered, and undamaged.
  • All original tags, labels, and packaging are intact.
  • The exchange request is submitted within 7 days of delivery.
  • You wish to exchange the product for a different size or another available product.

Exchange Shipping Charges

  • A return shipping charge of ₹200 will be applicable and must be paid by the customer for exchanges due to size or style preference.

❌ Exchange is Not Applicable for

  • Change of mind or "I didn't like the product."
  • Sale, clearance, or discounted items.
  • Jewellery, accessories, and other non-apparel products.
  • Minor variations in color, embroidery, or texture due to photography, screen settings, or the handcrafted nature of Chikankari.

🔁 Return & Refund Policy

As all our products are handcrafted, we only accept returns under specific circumstances.

Returns are accepted only if:

  • You receive an incorrect product.
  • You receive a damaged or defective product.
  • The product is unused, unwashed, unworn, and in its original condition.
  • All original tags and packaging are intact.
  • The return request is raised within 7 days of delivery.

Refund Process

  • Once your returned product passes our quality inspection, your refund will be processed.
  • Refunds are issued via Bank Transfer.
  • Please allow up to 15 business days after inspection for the refund to reflect in your account.

❌ Returns are Not Accepted for

  • Incorrect size ordered by the customer.
  • Change of mind or product preference.
  • Sale or discounted products.
  • Jewellery and accessories.
  • Minor color, embroidery, or texture variations resulting from the handcrafted nature of the product or screen display differences.

📦 Damaged, Incorrect or Incomplete Orders

If your order arrives damaged, incomplete, or incorrect, please contact us immediately.

To help us resolve the issue quickly, please:

  • Do not accept a parcel that appears tampered with or damaged.
  • Record a clear unboxing video from the moment you open the sealed package.
  • Share photographs along with the unboxing video while raising your request.

Please note that claims regarding damaged or missing items may not be accepted without a valid unboxing video.

🚚 Return Shipping

You may choose either of the following options:

  • Reverse Pickup (available in selected pin codes).
  • Self-Ship the product to the address provided by our customer support team.

Products must be securely packed to prevent damage during transit.

 

 

To Request a Return or Exchange

Please click here to initiate your request.

You can either:

  • Request a reverse pickup (subject to pin code availability), OR Self-ship the item to the address below:

" NANOSTITCHES PRIVATE LIMITED
Address: 41/42/54/5 Hardoi Road Ram Nagar, Balaganj lucknow - 226003 (U.P)"


📞 Need Assistance?

We're always happy to help.

Email: support@nooreawadhchikankari.com

WhatsApp: +91 96960 03899

Customer Support Hours

Monday – Saturday

10:00 AM – 6:00 PM (IST)

We aim to respond to all customer queries within 24 business hours.