international policy

International Shipping Policy

At Noor-e Awadh Chikankari, we are delighted to bring the timeless elegance of authentic Lucknow Chikankari to customers across the globe. We partner with trusted international courier services such as DHL, FedEx, and other reliable logistics providers to ensure your order reaches you safely and efficiently.

Worldwide Shipping

We proudly offer Worldwide Shipping to most countries.

Shipping Charges

  • Free International Shipping on all prepaid international orders.

📦 Order Processing & Dispatch

  • Ready-to-ship orders are usually dispatched within 1–3 business days.
  • Made-to-order or customized products may require 3–5 business days for dispatch.
  • Once dispatched, delivery typically takes 4–7 business days, depending on your destination and customs clearance.

Please note that delivery timelines are estimates and may vary due to customs processing, weather conditions, public holidays, or other unforeseen circumstances.

💳 Payment Options

We accept secure international payments through:

  • Visa
  • Mastercard
  • American Express
  • PayPal (where available)
  • Other secure payment methods available at checkout

If you wish to pay via Bank Transfer, please contact our customer support team before placing your order.

❌ Cancellation, Exchange & Returns

To ensure smooth processing of international shipments:

  • International orders cannot be cancelled once confirmed.
  • Returns and exchanges are not accepted on international orders.
  • We strongly recommend reviewing the product description, size chart, and measurements before placing your order.
  • If you need assistance selecting the correct size, our team will be happy to help before you make your purchase.

📍 Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation via email
  • Tracking number
  • Courier partner details

You can easily track your shipment using the tracking information provided.

🛃 Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties
  • Customs charges
  • VAT/GST
  • Local taxes

These charges are determined by your country's customs authorities and are the responsibility of the customer.

Noor-e Awadh Chikankari does not have control over these charges and cannot estimate the amount in advance. If applicable, the courier company may collect these charges before or at the time of delivery.

📦 Delivery Information

To ensure a smooth delivery experience, please make sure:

  • Your shipping address is complete and accurate.
  • Your phone number and email address are correct.
  • Someone is available to receive the package at the delivery address.

Noor-e Awadh Chikankari is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

📞 Need Assistance?

If you have any questions regarding your international order, we're happy to help.

Email: support@nooreawadhchikankari.com

WhatsApp: +91 96960 03899

Customer Support Hours

Monday – Saturday

10:00 AM – 6:00 PM (IST)

We aim to respond to all queries within 24 business hours.